At ThreadAuraFabrics.store, customer satisfaction is our top priority. We aim to provide you with high-quality unstitched women’s fabrics. If for any reason you are not fully satisfied with your purchase, please review our return and refund guidelines below.
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unstitched, unwashed, and in their original condition with tags and packaging intact.
- Fabrics that have been cut, stitched, altered, or damaged after delivery will not be eligible for return or refund.
- Sale and discounted items are non-returnable.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed through the original payment method within 7–10 business days.
- Shipping charges are non-refundable.
Exchanges
- Exchanges are subject to product availability.
- If the desired item is unavailable, a refund or store credit will be offered.
Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect item, please contact us immediately at info@threadaurafabrics.store with your order details and photos. We will arrange a replacement or refund at no additional cost.
How to Request a Return
- Email us at info@threadaurafabrics.store with your order number and reason for return.
- Ship the product back to us securely packaged. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Contact Us
For any questions about our Return and Refund Policy, please contact:
Email: info@threadaurafabrics.store
Address: V-63, 4th Floor, The Interlace, Plot No. 9, I-8 Markaz, Islamabad, Pakistan
